Avis Rent-a-Car | South Africa

Avis Rent a Car is the leading South African Car Rental Company, its success underpinned by the Avis Brand Ambassador programme. Each Avis staff member has made a personal commitment to exceed customer expectations at every interface. Destinations include all major cities, towns, sites of interest and International locations .

Four Wheel Drive Excursions
Before driving:
- Check engine oil when vehicle is cold
- Do not over fill when topping up
- Check tyre pressure. (The correct pressure is written on a sticker on the driver doorframe. This should be checked when the tyres are cold. Correct pressure will reduce fuel consumption and prevent steering wobble and tyre bursts).
- Check radiator water in plastic bottle next to the radiator
Tar/Gravel roads:
- Front wheel hubs must be in free position
- Secondary gear lever must be on 2H
Engaging four wheel drive:
- Never shift secondary gear while driving
- Always turn free wheel hubs to "lock" position before engaging secondary gear.
Sandy conditions:
- Follow instructions on engaging four wheel drive
- Shift secondary gear to L4 low. Use first and second gear and do not over-rev the engine
- Do not exceed 60 km/h
- Watch out for dips in the road.
Avoid:
- Sudden motions and overcorrecting of steering wheel.
- Driving over the speed limit
Extreme / muddy conditions:
- Follow instructions on engaging four wheel drive
- Shift secondary gear to L4 (low range)
- Only use first gear and do not over-rev
- Gently rock vehicle backwards and forwards.

General Information
On arrival at the Avis rental counter, you must produce:
- Method of payment
- Driver's license
- Passport (if foreign visitor)
- Cash or credit card to cover applicable deposits
- Home address and telephone number
- Local contact details (Hotel/tour operator)

Terms and Conditions Rates
Vehicles of similar specifications are available in each group and as such the vehicles in the fleet are subject to change.

Conditions
• The rates are guaranteed at time of reservation thereafter any modification will result in rate /price defaulting to current values.
• The rates are valid at all locations within Namibia.
• The minimum rental period is one day.
• The minimum rental age is 21 years.
• Renters who are under the age of 21 and are in possession of a valid drivers license will be charged a young drivers surcharge
• The renter and additional driver must have been in possession of a driver’s license for a minimum of 3 years.
• A rental day is calculated on a 24-hour cycle which starts from the time of check-out. Should a vehicle be returned late, the renter will be charged for an additional day at the extension rate, which he will have to settle direct with Avis Rent a Car.
• Rates are only valid when pre-reserved and / or pre-paid to Avis Rent a Car.
• Please note that these rates do not qualify the renter for any Airline Frequent Flyer Program Benefits.
• A cancellation fee of 1 day will apply if the vehicle is returned earlier than stipulated on the voucher
• A No Show fee will apply to the tour operator for rentals where the reserved car does not get collected by the client without a 48 hour prior cancellation.

The Rates Include:
• Unlimited kilometres
• Airport Surcharges when rented from an airport
• Stamp duty fee
• Maximum Collision Damage Waiver (CDW) – Excess Applies as per rate sheet
• Maximum Theft Loss Waiver (TLW) – Excess Applies as per rate sheet
• Value Added Tax @ 15% (VAT)
• PAI – Personal Accident Insurance

The Gross Rates Exclude:
• Fuel deposit/Refundable deposit
• Contract fee
• Claim Administration fee in the event of damage and/or Theft
• Additional driver fee
• Child Safety Seat
• Collection and Delivery Fees
• Cross Border Fees
• One way Cross Border Fees
• One way fees within Country
• Sandblasting
• Traffic fine handling fee in the event of any traffic violation
• Young driver surcharge (under 21 years of age with a valid unendorsed drivers licence).
• Additional Spare refundable deposits:
o Group P / A / B / C / D / E / G / K / H– N$932
o Additional Spare Tyre Cost at N$37 per day
(Group J and N are fitted with a second spare tyre. No deposit and no additional charge per day)
• Water and under-body damage to vehicles
• Windscreen Repair/ replacement costs
• Tyre, Rims and Hubcap damage/ replacement costs
• Accidents that occur on a road that is not suitable for the intended manufacture of the vehicle
• Valet charges when applicable

Modification & Rate Guarantee: In the case of guaranteed reservations, certain modifications will break the conditions of the guaranteed rate and therefore the current rate values will be applied to the reservation.

They are...
• Change to check-out location
• Change to check-out date and/or time
• Change to car group
• Change to check-in location
• Change to check-in date and/or time
• Change to customer's name.

Deposits Due on Gross Rates: Please note that the deposits shown above and any other extras may not be included in your voucher value. The customer must settle direct with Avis Rent a Car. The deposits will be collected at time of rental and can only be done by the client tendering a recognised bank credit card or AVIS charge card. Cash and Debit cards are not accepted. Authorisation for the applicable amount will be obtained on the credit card at time of check-out. If the client returns the car and no charges are applicable Avis Rent a Car will cancel the applicable authorisation. Any other charges will be levied on check-in of the vehicle.

Extensions on Gross Rates: Should the renter wish to extend his rental in excess of the voucher value, he will be responsible for settling the amount directly with Avis Rent a Car. The charge will be as per the agreed extension rate.

Gross Rate Conditions
• The rates are GROSS. The rates are guaranteed at time of reservation thereafter any modification will result in rate /price defaulting to current values.
• The rates are valid at all locations within Namibia.
• The minimum rental period is 1(one) day. A rental day is calculated on a 24-hour cycle which starts from the time of check-out. Should a vehicle be returned late, the renter will be charged for an additional day at the extension rate, which he will have to settle direct with Avis Rent a Car.
• Rates are only valid when pre-reserved and / or pre-paid to Avis Rent a Car.
• Please note that these rates do not qualify the renter for any Airline Frequent Flyer Programme Benefits.
• A cancellation fee of 1(one) day will apply if the vehicle is returned earlier than stipulated on the voucher. The number of rental days reflected on any specific voucher will be billed to the Tour Operator, irrespective of whether the renter curtails the rental before the termination date. A cancellation fee equivalent to (1)one day rental charge will be levied on all refund applications. Refunds must be requested by the Tour Operator. There are no cancellation fees if reservations are cancelled before the rental date
• A No Show fee will apply to the tour operator for rentals where the reserved car does not get collected by the client without a 48 hour prior cancellation.
• A No-Show Delivery Fee – when a customer does not take delivery of a booked vehicle from an outlying station where a delivery fee is applicable, double the delivery fee will be charged.
• The minimum rental age is 21 years. The renter and additional driver must have been in possession of a driver’s licence for a minimum of 1 year.
• Renters who are under the age of 21 and are in possession of a valid unendorsed drivers licence will be charged a young drivers surcharge of N$115 per day

The Gross Rates Include:
• Unlimited kilometres
• Airport Surcharges
• Stamp duty fee
• Standard Collision Damage Waiver (CDW)
• Standard Theft Loss Waiver (TLW)
• PAI – Personal Accident Insurance
• Value Added Tax @ 15% (VAT)
• 20% Commission
The Gross Rates Exclude:
• Fuel deposit/Refundable deposit
• Contract fee
• Claim Administration fee in the event of damage and/or Theft
• Additional driver fee
• Child Safety Seat
• Collection and Delivery Fees
• Cross Border Fees
• One way Cross Border Fees
• One way fees within Country
• Sandblasting
• Traffic fine handling fee in the event of any traffic violation
• Young driver surcharge (under 21 years of age with a valid unendorsed drivers licence).
• Additional Spare refundable deposits:
o Group P / A / B / C / D / E / G / K / H– N$932
o Additional Spare Tyre Cost at N$37 per day
(Group J and N are fitted with a second spare tyre. No deposit and no additional charge per day)
• Water and under-body damage to vehicles
• Windscreen Repair/ replacement costs
• Tyre, Rims and Hubcap damage/ replacement costs
• Accidents that occur on a road that is not suitable for the intended manufacture of the vehicle
• Valet charges when applicable
Modification & Rate Guarantee: In the case of guaranteed reservations, certain modifications will break the conditions of the guaranteed rate and therefore the current rate values will be applied to the reservation.

They are...
• Change to check-out location
• Change to check-out date and/or time
• Change to car group
• Change to check-in location
• Change to check-in date and/or time
• Change to customer's name.

Deposits Due on Gross Rates: Please note that the deposits shown above and any other extras may not be included in your voucher value. The customer must settle direct with Avis Rent a Car. The deposits will be collected at time of rental and can only be done by the client tendering a recognised bank credit card or AVIS charge card. Cash and Debit cards are not accepted. Authorisation for the applicable amount will be obtained on the credit card at time of check-out. If the client returns the car and no charges are applicable Avis Rent a Car will cancel the applicable authorisation. Any other charges will be levied on check-in of the vehicle.
Extensions on Gross Rates: Should the renter wish to extend his rental in excess of the voucher value, he will be responsible for settling the amount directly with Avis Rent a Car. The charge will be as per the agreed extension rate.

Additional Charges South Africa, Swaziland and Lesotho: on request
Additional Driver – per rental & driver
Child Safety Seats – per seat & rental
Claim Administration Fee
Cross Border fee
Delivery & Collection fee:
25km radius (in Office Hours)
25km radius (out of Office Hours)
KM charge greater than 25km radius
One way fees within South Africa;
Eastern Cape, George, Knysna to Cape Town
Cape Town to Knysna, George, Eastern Cape
Johannesburg to Cape Town, Durban, Mpumalanga, Northern Province
Durban, Cape Town, Mpumalanga to Johannesburg
Johannesburg to/from Sun City
General
Durban to/from Richards Bay
One way Cross Border fee:
South Africa & Botswana
South Africa & Lesotho
South Africa & Mozambique: Not Allowed
South Africa & Namibia
South Africa & Swaziland
South Africa & Zimbabwe: Not Allowed
Refundable fuel deposit
Rental Contract fee
Traffic Administration fee – per fine
Young driver Surcharge – per day

General standard cover Gross rates South Africa / Lesotho / Swaziland rates: on request

GRP	VEHICLE TYPE	CATEGORY	SIPP CODES	SIPP CODES	KEY	RATE CODES			CONDITIONS
						9M	9O	SK	Minimum Rental Period: 1 Day
						1-13	14-23	24+	LIABILITY AMOUNT	EXTENSION
P	Corsa or Similar	Economy	EDMN	ECMN	(M)
A	VW Chico or Similar	Economy	CDMN	EDMN	(M) (CD)
M	Hyundai Atos or Similar	Economy	ECMR	ECMR	(M) (CD) (AC)
B	VW Polo Hatch or Similar	Compact	CDMR	CDMR	(M) (CD) (AC) (P)
C	VW Polo Classic or Similar	Intermediate	ICMR	IDMR	(M) (CD) (AC) (P) (AB)
D	VW Jetta 5 or Similar	Intermediate	IDAR	IDAR	(A) (CD) (AC) (P) (AB)
O	Toyota Verso or Similar	Intermediate	IWMR	IVMR	(M) (CD) (AC) (P) (AB)
E	VW Passat or Similar	Standard	SDAR	SDAR	(A) (CD) (AC) (P) (AB)
F	Audi A4 or Similar	Full Size	FCAR	FCAR	(A) (CD) (AC) (P) (AB)
G	Mercedes C Class or Similar	Full Size	PDAR	FDAR	(A) (CD) (AC) (P) (AB)
K	Nissan X-trail 2x4 or Similar	Full Size	SWMR	FXMR	(M) (CD) (AC) (P) (AB)
N	VW T5 Caravelle or Similar	Full Size	LVMR	FVMR	(M) (CD) (AC) (P) (AB)
J	Mercedes E Class or Similar	Premium	LCAR	PDAR	(A) (CD) (AC) (P) (AB)

INCLUDED IN THE RATES
- Airport Surcharge
- Personal Accident Insurance (PAI)
- Standard Collision Damage Waiver (CDW)
- Standard Theft Loss Waiver (TLW)
- Tourism Levy
- Unlimited Kilometers
- Value Added Tax @ 14% (VAT)

EXCLUDED IN THE RATES
- Additional Driver Fee
- Child Safety Seat
- Claim Administration Fee in the event of damage and/or theft
- Collection & Delivery Fee
- Contract Fee
- Cross Border Fee
- Frequent Flyer Miles
- Fuel Deposit / Refundable Deposit
- One-way Cross Border Fee
- One-way Fee within country
- Sandblasting Damage
- Traffic Fine Handling Fee
- Tyre, Rim and Hubcap Damage
- Valet charged when applicable
- Water and Under-carriage Damage to vehicles
- Young Driver Surcharge (Under 21 years of age, but a minimum age of 18 with a valid unendorsed drivers licence)

RATE TERMS AND CONDITIONS - SOUTH AFRICA, SWAZILAND AND LESOTHO
Rate Terms and Conditions
The rates are guaranteed at time of reservation, thereafter any modification will result in rate / price defaulting to current values.
The rates are valid at all locations within South Africa, Lesotho and Swaziland.
The minimum rental period is 1 (one) day. A rental day is calculated on a 24-hour cycle which starts from the time of check-out. Should a vehicle be returned late, the renter will be charged for an additional day/s at the extension rate, which the renter will need to settle directly with Avis Rent a Car.
Rates are only valid when pre-reserved and / or pre-paid to Avis Rent a Car.
Please note that these rates do not qualify the renter for any Airline Frequent Flyer Program benefits.
A cancellation fee will apply when the customer returns the vehicle earlier than stipulated on the voucher. The number of rental days reflected on any specific voucher will be billed to the Tour Operator irrespective of whether the renter curtails the rental before the termination date. Refunds must be requested by the Tour Operator and will not be done directly to the customer by Avis. A cancellation fee equivalent to 1 (one) day rental charge will be levied on all refund applications. There are no cancellation fees if reservations are cancelled before the rental date.
A No Show Fee will apply to the tour operator for rentals where the reserved vehicle does not get collected by the customer without a 48 hour prior cancellation.
The minimum rental age is 21 years. The renter and additional driver must have been in possession of a valid driver's licence for a minimum of 1 year.
Renters who are under the age of 21, but a minimum age of 18 and are in possession of a valid unendorsed drivers licence will be charged a young driver's surcharge.

Modification and Rate Guarantee: In the case of guaranteed reservations, certain modifications will break the conditions of the guaranteed rate and therefore the current rate values will be applied to the reservation. They are:
- Change to check-out location
- Change to check-out date and / or time
- Change to car group
- Change to check-in location
- Change to check-in date and / or time
- Change to customer's name

Deposits Due on Rates: Please note that the deposits and any other extras the rate excludes may not be included in the voucher value. The customer should settle direct with Avis Rent a Car. The deposits will be collected at time of rental and can only be done by the customer tendering a recognised bank credit card or AVIS charge card. Debit cards are not accepted. Authorisation for the applicable amount will be obtained on the credit card at time of pick-up. When the customer returns the car and no charges are applicable, Avis Rent a Car will cancel the applicable authorisation. Any other charges will be levied on return of the vehicle.
Extensions on Rates: Should the renter wish to extend his rental in excess of the voucher value, he will be responsible for settling the amount directly with Avis Rent a Car. The charge will be as per the agreed extension rate on the rental agreement.

Reservations are only accepted in writing: by fax or via e-mail.
Final availability confirmation: in writing: by fax or via e-mail.